Terms and Conditions

Art. 1

Definitions

1.1: “Online sales contract” means a sales contract for the Supplier’s tangible movable goods, concluded between the Supplier and the Buyer within a distance‑selling system organised by the Supplier by electronic means.

1.2: “Buyer” means the natural person acting for purposes which are outside his or her trade, business, craft or profession.

1.3: “Supplier” means the entity identified above and the provider of the information society services.

Art. 2

Subject matter of the contract

2.1: Under this contract, the Supplier sells and the Buyer purchases, by electronic means, the goods indicated and offered for sale on the website www.anticocaffegreco.eu.

2.2: The products referred to above are illustrated on the pages of www.anticocaffegreco.eu with their essential characteristics, availability and price.

Art. 3

How the contract is formed

3.1: The contract between the Supplier and the Buyer is concluded exclusively online via the Buyer’s access to www.anticocaffegreco.eu and completion of the order process as instructed, culminating in the Buyer’s submission of a purchase proposal for the goods referred to in Art. 2.1.

Art. 4

Conclusion and effectiveness of the contract

4.1: Prior to submission, the Buyer is shown an order summary page (Buyer’s details, products, price, taxes, shipping costs/any charges, payment terms, delivery address and times, existence and conditions of the right of withdrawal) and can correct any errors.

4.2: The contract is deemed concluded when the Buyer selects the acceptance command (e.g., “Place order”/“Confirm order”) and receives from the Supplier an acknowledgement e‑mail containing the order summary.

4.3: In the absence of the acknowledgement referred to above, the contract is not deemed perfected and effective between the parties.

Art. 5

Payments and refunds

5.1: Payments by the Buyer may be made exclusively by one of the methods indicated by the Supplier on the relevant page of the website.

5.2: Payment data are processed on the systems of the payment service provider (PSP); the Supplier does not store complete card details. Communications are protected by secure protocols.

5.3: In the event of withdrawal (Art. 13), the Supplier will refund all payments received, including standard delivery costs, within 14 days of receiving the withdrawal notice. The refund may be withheld until the goods are received back or the Buyer has supplied evidence of having sent back the goods.

Art. 6

Delivery times and methods

6.1: The Supplier will deliver the selected and ordered products using the methods chosen by the Buyer or indicated on the website at the time of the offer, as confirmed in the e‑mail referred to in Art. 4.2.

6.2: Delivery times may vary from same‑day dispatch to a maximum of 30 days from order confirmation. If the Supplier is unable to deliver within that time, the Buyer may set an appropriate additional period for delivery. If delivery does not occur within such additional period, the Buyer may terminate the contract and obtain a refund of the amounts paid.

6.3: The methods, timing and costs of shipping are clearly indicated on www.anticocaffegreco.eu. For non‑EU shipments, any customs duties and clearance charges are borne by the recipient, unless expressly stated otherwise at checkout.

Art. 7

Prices

7.1: All selling prices of the products displayed on www.anticocaffegreco.eu are expressed in euro and constitute an offer to the public pursuant to Art. 1336 of the Italian Civil Code.

7.2: Prices include VAT and any other tax applicable in the country of delivery, where due. Shipping costs are calculated and shown before order submission and are included in the order summary. Additional charges (e.g., duties, customs clearance) payable by the Buyer are not shown at checkout and do not depend on the Supplier; the Supplier is not responsible for such amounts.

7.3: Prices may be changed at any time; the price applicable is the one displayed at the time of order submission and indicated in the order confirmation. Any promotions or time‑limited conditions are highlighted on the relevant pages and apply within the limits and periods stated therein.

Art. 8

Product availability

8.1: The system displays product availability. If, after the order, a product becomes unavailable, the Supplier will inform the Buyer, who may choose between waiting for restocking, replacement with another product, or a refund.

8.2: The Supplier confirms receipt of the order by e‑mail; where the order exceeds available stock, the Supplier indicates the estimated time for procurement.

Art. 9

Limitation of liability

9.1: The Supplier is not liable for non‑performance due to force majeure or unforeseeable circumstances.

9.2: Except in cases of wilful misconduct or gross negligence, the Supplier is not liable to the Buyer for disruptions or malfunctions related to the Internet beyond the Supplier’s or its sub‑suppliers’ control.

9.3: The Supplier is not liable for damages, losses or costs incurred by the Buyer as a result of non‑performance of the contract for reasons not attributable to the Supplier; the Buyer is entitled only to full reimbursement of the sums paid and of any ancillary charges incurred.

9.4: The Supplier is not liable for any fraudulent or unlawful use by third parties of credit cards or other means of payment used for the purchase if it demonstrates that it has adopted all reasonable precautions in accordance with best practice at the time.

9.5: The Buyer is not liable for delays or issues in payment if he/she proves that the payment was made on time and in the manner indicated by the Supplier.

Art. 10

Liability for defective products

10.1: Pursuant to Arts. 114 et seq. of the Italian Consumer Code, the Supplier is liable for damage caused by defects in the goods sold if it fails to inform the injured party, within 3 months of the request, of the identity and domicile of the producer or of the person who supplied the goods.

10.2: The request must be in writing and indicate the product, the place and date of purchase; it must also include an offer to exhibit the product, if still existing.

10.3: No liability arises if the defect is due to the product’s compliance with mandatory legal rules or binding measures, or if the state of scientific and technical knowledge at the time the product was put into circulation did not allow the product to be considered defective.

10.4: No compensation is due where the injured party was aware of the defect and the related danger and nevertheless voluntarily exposed himself/herself to it.

10.5: The injured party must prove the defect, the damage and the causal link between defect and damage.

10.6: The injured party may claim compensation for loss caused by death or personal injury, and for destruction of or damage to any item of property other than the defective product, provided that such property is of a type ordinarily intended for private use or consumption and was mainly used by the injured party for that purpose.

10.7: Damage to property, within the meaning of Art. 123 of the Consumer Code, is compensable only to the extent that it exceeds € 387.

Art. 11

Warranties and support procedures

11.1: The Supplier is liable for any lack of conformity that becomes apparent within 2 years from delivery of the goods.

11.2: For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist:

• they are fit for the purposes for which goods of the same type are normally used;
• they correspond to the description made by the Seller and possess the qualities of the goods which the Seller presented to the Consumer as a sample or model;
• they present the quality and performance which are normal in goods of the same type and which the Consumer can reasonably expect, given the nature of the goods and, where appropriate, public statements on the specific characteristics of the goods made by the Seller, the producer or its agent or representative, particularly in advertising or on labelling;
• they are also fit for any particular purpose intended by the Consumer and made known to the Seller at the time of conclusion of the contract and accepted by the Seller, including by conduct.

11.3: In any event, unless proved otherwise, any lack of conformity that becomes apparent within 12 months of delivery shall be presumed to have existed at that date, unless such presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

11.4: In the event of a lack of conformity, the Buyer may request, alternatively and free of charge, under the conditions set out below, repair or replacement of the purchased goods, a price reduction, or termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to Art. 130(4) of the Consumer Code.

11.5: Requests may be sent using the contacts indicated in Art. 17. The Supplier will inform the Buyer of the methods of return or shipment of the goods and the handling timeframes.

11.6: Where repair and replacement are impossible or excessively burdensome, or the Supplier has not repaired or replaced the goods within a reasonable period having regard to the nature of the goods and of the defect, or repair/replacement previously carried out has caused significant inconvenience to the Buyer, the Buyer may request, at his/her choice, an appropriate price reduction or termination of the contract. In such case, the Buyer shall send a request to the Supplier, who will indicate its availability to comply, or the reasons preventing it from doing so, within 7 business days of receipt.

11.7: In the same communication, where the Supplier has accepted the Buyer’s request, the Supplier shall indicate the proposed price reduction or the methods for return of the defective goods. In such cases, the Buyer shall indicate the method for re‑crediting the sums previously paid to the Supplier.

Art. 12

Buyer’s obligations

12.1: The Buyer undertakes to pay the price of the purchased goods within the time and in the manner indicated in the contract.

12.2: Once the online purchase procedure has been completed, the Buyer undertakes to retain this contract.

12.3: The information contained in this contract has been viewed and accepted by the Buyer, who acknowledges this, since this step is made mandatory before order confirmation.

Art. 13

Right of withdrawal

13.1: The Buyer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 days from the day on which the goods are received.

13.2: To exercise the right of withdrawal, the Buyer may send any explicit declaration (e.g., e‑mail or online form) to the contacts indicated in Art. 17.

13.3: The goods must be returned within 14 days from the communication of withdrawal. To obtain a full refund, the goods must be returned intact and in a normal state of preservation.

13.4: The right of withdrawal does not apply, inter alia, to contracts for: sealed audio‑visual products or computer software once unsealed; goods made to the consumer’s specifications or clearly personalised; goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly; sealed goods not suitable for return for reasons of health protection or hygiene if unsealed after delivery; newspapers, periodicals or magazines; goods whose price is dependent on fluctuations in the financial market which cannot be controlled by the professional; and any other cases provided for by Arts. 55 and 59 of the Consumer Code.

13.5: The direct cost of returning the goods to the Supplier shall be borne by the Buyer, unless the Supplier has agreed to bear such cost.

13.6: The Supplier refunds all payments received, including standard delivery costs, within 14 days from receipt of the withdrawal notice; the refund may be withheld until the goods are received or proof of shipment is provided.

13.7: Upon receipt of the Buyer’s notice of withdrawal, the parties are released from their mutual obligations, without prejudice to the provisions above.

Art. 14

Termination clauses

14.1: The obligations under Art. 12.1, as well as performance of delivery (Art. 6) and payment (Art. 5), are essential; non‑performance not due to force majeure entails termination of the contract ipso jure pursuant to Art. 1456 of the Italian Civil Code.

Art. 15

Protection of personal data

15.1: The processing of personal data is governed by the website’s Privacy Policy, provided pursuant to Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

15.2: The Privacy Policy sets out legal bases, purposes, retention periods, data subject rights, non‑EU transfers and, where applicable, the Data Protection Officer (DPO), and refers to the Cookie Policy for the use of cookies and similar technologies.

Art. 16

Storage of the contract

16.1: Pursuant to Legislative Decree 70/2003, the Supplier informs the Buyer that each order is stored in digital and/or paper form in accordance with security and confidentiality criteria. Upon request, the Buyer may obtain a copy of his/her order or consult it via the personal area where available.

Art. 17

Communications and complaints

17.1: Written communications to the Supplier and any complaints shall be deemed valid only if sent to the following contacts:

Address: Antico Caffè Greco srl, Via Condotti 86, 00187 Roma

e-mail: customer-service@caffegreco.it

pec: pec@pec.anticocaffegreco.it

The Buyer shall indicate in the registration form his/her residence or domicile, telephone number or e‑mail address to which the Supplier’s communications are to be sent.

Art. 18

Dispute resolution

18.1: All disputes arising from this contract may be referred to the Chamber of Commerce of Rome and settled in accordance with its conciliation rules.

18.2: Where the parties bring an action before the ordinary courts, the court of the Buyer’s place of residence or elected domicile shall have exclusive jurisdiction, as required by Art. 33(2)(u) of the Consumer Code.

Art. 19

Applicable law and reference

19.1: This contract is governed by Italian law.

19.2: Pursuant to Art. 6 of Regulation (EC) No. 593/2008 (“Rome I”), the choice of applicable law shall not deprive the Buyer of the protection afforded by the mandatory provisions of the country of his/her habitual residence.

19.3: Pursuant to Art. 60 of the Consumer Code, the rules contained in Part III, Title III, Chapter I of the Consumer Code are expressly referred to.

19.4: For matters not expressly provided for herein, the applicable legal provisions shall apply, including the Consumer Code and Legislative Decree 70/2003.

Art. 20

Final clause

20.1: This contract supersedes and replaces any prior agreement, understanding or negotiation, written or oral, between the parties concerning the same subject matter.